To help minimise potential spread of Coronavirus,

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You can still reach the team via email, telephone, and the contact form on this site, but our Newry office is temporarily closed as a precaution.


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Site last updated  19/03/20 EF

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Broken links are possible but we are working to limit impact.

Action on Elder Abuse

(We work to protect and prevent the abuse of vulnerable older adults)

0808 808 8141

Monday - Friday 9am - 5pm


Adviceline (Citizens Advice Bureau)

(Aim to provide the advice people need for the problems they face)

0300 1 233 233

Monday - Friday 9am - 12.30pm & 1pm - 4pm


Advice and Advocacy Service (Age NI)

(Helps the aged people around Northern Ireland)

0808 808 7575

7 days a week  8am - 7pm  365 days a year


Alzheimer's Society National Dementia Helpline

(We strive to create a society where those affected by dementia are supported and accepted, able to live in their community without fear or prejudice.)

0300 222 11 22

Mon-Wed 9am-8pm & Thu-Fri 9am-5pm & Sat-Sun 10am-4pm


Aware Defeat Depression

(Working exclusively for people with depression 

and bipolar disorder)

08451 20 29 61

Monday - Friday  9am - 1pm


Benefit Helpline (NI)

(We check if you have claimed all benefits you are entitled to. You will need your National Insurance Number (and that of your partner)

0800 220 674

Thursday 10am - 5pm     All other weekdays 9am - 5pm


Business Debtline

(Giving free debt advice from experts who care. Free help and advice on dealing with your debt.)

0800 0838 018

Monday - Friday  9.30am - 5.30pm


NI Cancer Network

(Links together the organisations that provide care for people with cancer across the 5 Health & Social care trusts in Northern Ireland.)

0800 783 3399

Monday - Friday  9am - 5pm



(Advocacy and support for carers of those with severe mental illness)

0845 60 30 291

Mon-Wed & Fri  10am - 4pm   Tue & Thur  12pm - 8pm



(Childline is a free 24-hour counselling service for children and young people up to their 19th birthday in the United Kingdom provided by the NSPCC)

0800 1111



Childline Anti-bullying Helpline

0800 44 1111



Cruse Bereavement Care Helpline

(We offer support, advice and information to children, young people and adults when someone dies)

0844 477 9400

Monday to Friday  9am -5pm


Domestic Violence Helpline

(A national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.)

0800 917 1414

24/7   365 days a year


24 hour Domestic & Sexual Violence Helpline

(open to women & men)

0808 802 1414

24/7   365 days a year



(Offering free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking)

0300 123 1110

Monday  Friday 9.00am - 8.00pm

Weekends  11.00am - 4.00pm


Family Planning Association Sexual Health Helpline

(Ask us about your sexual health and get information about contraception and sexual health clinics)

0845 122 8687

Monday to Friday  9am - 5pm


FRANK (National Drugs Helpline)

(FRANK helps you find out everything you might want to know about drugs (and some stuff you don't))

0300 123 6600

24/7   365 days a year


Housing Rights Service

(We help people in Northern Ireland get to grips with their housing problems)

028 9024 5640

Monday to Friday  9.30am - 1.30pm


Learning Disability Helpline

(Provides services to help people with a learning disability in their everyday lives)

0808 080 1111

Monday to Friday  9am - 5pm



(Crisis response helpline service for people who are experiencing distress or despair)

0808 080 8000

24/7   365 days a year


LGB&T Switchboard Cara-Friend

(Offering confidence and support to anyone concerned about sexuality and sexual orientation, including parents and families of LGB&T people)

0808 8000 390

Tuesday Wednesday Thursday  6pm-9pm


Mens Advisory Project

(Providing counselling services for men experiencing domestic abuse)

028 9024 1929

Monday - Friday 9.00am to 5.30pm


NHS Direct

(National Health Service)

111    /    0845 4647

24 hours 7 days


Northern Ireland Ombudsman

(Ensuring that the people of Northern Ireland are served by a fair and efficient public administration.)

0800 343 424



(We help children who have been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.)

0808 800 5000

24/7   365 days a year


Parents Helpline

(We aim to provide parents and carers with the support and resources they need to ensure the most positive upbringing for their children and young people.)

0808 8010 722

Monday - Thursday 9am - 8pm  &  Friday 9am - 5pm



0875 600 8000 for non-emergency connection to local station

Emergency Police Fire Ambulance Coastguard     999   or 112


HIV & Sexual Health Helpline

(We support and promote positive living for people with and affected by HIV in Northern Ireland.)

0800 137 437

Monday - Friday  10am - 4pm


Rape Crisis and Sexual Abuse Helpline

(We offer free and confidential support and information to anyone from the age of 5 years old who has been affected by sexual violence, no matter when or how it happened.)

028 9032 9002


Rural Support Helpline

(We offer a listening and signposting service for farmers and rural families.)

0845 606 7 607

7 days a week  8am - 11pm   365 days a year



(We reach out and work with schools, colleges and universities, workplaces, health and welfare services, homeless shelters, prisons and other charities. We also promote awareness of our service at local social venues, community events and music festivals.)

116 123

24/7   365 days a year


Sands Helpline

(We support all bereaved parents who have lost their babies, before, during or shortly after birth)

077 4099 3450

Monday - Friday  9am - 5pm



(Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services.)

0808 800 4444

Monday to Friday 8am - 8pm  &  Saturday - Sunday  8am - 5pm



(The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.)

808 470 8090

24 hours a day Advice and information for Older people



Simon community Central Access Point

(Accommodation Projects across Northern Ireland with 24/7 support from trained staff for the complex needs that can contribute to people becoming homeless.)

0800 171 2222

24/7    365 days a year


Tax and Benefits Service

(To ensure accessible advice services across Northern Ireland.)

0800 988 2377

Monday Wednesday & Friday 9am - 5pm     Tuesday & Thursday   9am-7pm


Tax Credits Helpline

0345 300 3900

Monday - Friday  8am - 8pm    &    Saturday 8am - 4pm


Want 2 Stop

(Helping for those who wish to stop smoking.)

0808 812 8008


Welfare Changes Helpline (Independent)

(Available for anyone needing help or advice about any of the changes to the welfare system, including practical tips on how to make your money go further.)

0808 802 0020

Monday - Friday 9.00 - 5.00pm

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