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Your voice matters !!
Share your Lived Experience.
Scroll down to explore a range of current
Public Consultations & Engagement Events.
Do you have experience of mental health or learning disability challenges, and would like to help shape services?
The Forensic Managed Care Network is forming a new Service Users & Carers Engagement Group.
(Please disregard the Closure date. This is an April 2025 call and is still open)
Download info below
Adobe Acrobat document [399.8 KB]
Learn more or Contribute HERE Consultation closes 30 June 2025
To learn more about the Patient Client Council and what it offers CLICK HERE
What are your thoughts about Mental Health Services? We'd love to hear your feedback.
The Patient & Client Council Engagement Platform meets monthly online.
This is open to any service users, carers or interested parties across NI.
Contact Ann-Marie if you’d like any more info. Ann-Marie.Doone@pcc-ni.net
The group has shared the following questionnaire for service user and carer feedback across Southern Trust area. Your feedback can be returned to Ann-Marie at the email address above.
Your Feedback is welcome in whatever format or leangth you are comfortable with. Below are some question themes to help you form your response, but please don't feel you have to answer these specifically, or only them - they represent the kind of things the Engagement group would love to hear.
General Experience
- How would you describe your current experience of communication from mental health services? (e.g., timely, confusing, supportive, inconsistent, etc.)
- Have you ever been involved in any engagement activities (consultations, co-production, feedback forums) with the mental health service?
- If yes, how was that experience for you?
- If no, would you like to be? Why or why not?
Preferred Channels
- How do you usually hear about updates or changes in mental health services (if at all)?
(e.g., email, social media, posters, health staff, word of mouth) - What would be your preferred way to receive information or updates about mental health services?
- Are there any formats that don’t work well for you?
(e.g., written leaflets, long documents, videos, etc.)
Trust and Transparency
- Do you feel that the information you receive from the mental health service is clear and honest?
(What could be improved?) - Have you ever felt your voice was heard or acted upon when you shared feedback with mental health services?
- What would make you feel more listened to?
Involvement and Voice
- How involved do you feel in decisions that affect mental health services in your area?
(Would you like more involvement? In what way?) - What does meaningful engagement look like to you?
(e.g., being asked for feedback, invited to help design services, regular check-ins) - If the service wanted your help designing better communication or engagement tools, would you be interested?
- If yes: What would help make it accessible and comfortable for you?
Barriers
- Are there things that make it difficult for you (or others you know) to engage with the mental health service?
(e.g., language, internet access, lack of confidence, unclear processes)
Future Thinking
- What’s one thing the mental health service could do that would help you feel more included or better supported?
- Are there any people or groups you think are being left out of communication or engagement efforts?
(Who should we be reaching more?)
First circulated April 2025
| PHA Involvement Human Library Opportunity |
|
The Human Library is a safe space for Service Users, Carers and Staff to share their lived experience of their Involvement journey, how they found it, the
challenges, benefits and the impact it made.
The PHA Involvement team would like to recruit Service Users and Carers to support them in facilitating the Involvement Human Library sessions in each Trust. The Expression of Interest application can be accessed here with a closing date of the 30th April 2024.
The Involvement Human Library will take place in each Health & Social Care Trust throughout June 2025 For more information on the Involvement Human Library check out the engage website for more details, The Involvement Human Library - Engage To find out more about the process, or to speak to a member of the PHA Involvement team email ppi.secretary@hscni.net |
Tell Services Directly about your own experience of care / treatment
About MH, Hospitals, A&E, and other HSC areas
To read about the compliments and complaints process with SHSCT, or to write and directly send your message to the Trust, you can use the specially desgined leaflet with built-in form.
Click the download link below to get your copy.
Adobe Acrobat document [286.0 KB]
Staff would love to hear your feedback
Click HERE for a SHSCT online form
Scroll to the bottom, to download a paper form
The Mental Health Forum is Independent
You can also safely share your comments about Southern Health & Social Care Trust though us.
Complete the form below or ring 02830 252423
We will do our best to forward messages or feedback to the appropriate team.
It is not possible to facilitate replies but be assured your voice is welcome and has a very important contribution to the the improvement of Mental Health Services.
This is not a means of registering formal complaint.
Please see informaiton above for details of the correct process and help available.
You can use an online form HERE
to initiate a formal complaint with SHSCT
Staff can provide you with a leaflet explaining this.
The Patient & Client Council can assist. Click HERE
Service User/Carer Advocate can assist. Click HERE
It is possible to report directly to RQIA
Southern Trust has a policy of welcoming such concerns directly but you also have the option to tell The body that regulates NI Health & Social Care
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